shirky transaction law

from 10-day care center story about trust:

with fine for late pick- up, parents see day-care workers as participants in a market transaction rather than as people who’s needs had to be respected.. dealing with one another in a market can fundamentally alter our relationship with one another.

introducing the fine killed the previous culture even after the fine was dropped.. and now we must be mindful of getting that culture of trust back..

measuring transactions.. (exchanging/comparing) is killing us. it’s perpetuate\ing this broken feedback loop.. of not-us ness.

let’s trust us.. and give a nother way to live.. with no measures a try..


Clay Shirky

culture of trust